How to raise it
If you are unhappy with any part of our service, tell us. You can ring, write or email, and you can ask for it to be treated as a formal complaint. You will not be treated any differently for making one.
Tell us first, and tell us plainly.
You can ring, write or email, and you can ask for it to be treated as a formal complaint.
Call 0818 44 55 66The steps, and the timing
If you are still not satisfied, you may refer your complaint to the Financial Services and Pensions Ombudsman, which is free of charge to you and independent of us. We will give you their contact details and explain the process at the point we issue our final response.
Any questions about any of this?
Ring us and ask. We would far rather explain it than have you wondering.
Pick a date and time that suits you.
No sales pitch, just a conversation about what you already have, what it is heading for and whether we can improve it. You will get a written summary either way.
